Privacy Policy

Privacy Policy for Home Repair and Maintenance

Introduction

Welcome to https://home-repair-and-maintenance.freshreport.net! We are dedicated to maintaining a transparent and secure environment for our users, ensuring that your privacy is respected at all times. This comprehensive Privacy Policy outlines the practices we employ regarding the collection, handling, and protection of personal data, adhering to stringent international standards and regulatory frameworks.

Scope

This policy covers all aspects of our online presence, including but not limited to, our official website, mobile applications, online services, and interactive features associated with them. It is important to acknowledge that third-party platforms, applications, or services accessed through links on our site follow their own privacy policies, and this document does not extend to their practices.

Processing Activities

Our Privacy Policy comes into play when you engage in the following activities:

  • Utilizing our applications and online services as an authorized user.
  • Visiting any of our websites that link to this Privacy Policy.
  • Communicating with us via email, phone calls, or text messages/SMS for marketing, support, or any other purpose.

Personal Data Collection

We collect a variety of personal information, which can be categorized as follows:

Account and Profile Information: This includes your name, username, email address, contact details, and password (hashed and salted).

Payment Details: We securely process payment information required for transactions, such as credit/debit card numbers, billing addresses, and payment history.

Financial Data: Financial records may be maintained for accounting purposes, including bank account details (partially masked) and transaction amounts.

Purchase History: Records of your purchases, order details, and product preferences are kept to enhance your shopping experience.

Mobile Device Identifiers: Unique device identifiers, such as IP addresses, mobile network data, and advertising IDs, may be collected for analytics and targeted marketing (with user consent).

Location Data: With your permission, we access location information to provide personalized services and offers.

Feedback and Reviews: Personal feedback, ratings, and reviews help us improve our services and are stored with associated account data.

Social Media Information: If you choose to log in through social media accounts, we may collect data from those platforms (with your consent), including profile pictures and public posts.

Product Interaction: Details about the products you view, search for, or interact with on our platform are tracked to provide personalized recommendations.

We obtain this data through direct user input, automated systems (like cookies and device fingerprints), and third-party partners who assist us in providing services.

Cookies and Tracking Technologies

We employ cookies and similar technologies to enhance your experience on our site:

  • Strictly Necessary Cookies: These ensure the basic functionality of our website and applications, such as login sessions and language preferences.

  • Preference Cookies: Customizing content delivery, remembering user settings, and providing targeted recommendations fall under this category.

  • Analytics Cookies: We use these to collect statistics about how visitors engage with our site, including page views, unique visitors, and bounce rates.

Users have the option to manage non-essential cookies through our Cookie Manager, allowing them to control their tracking preferences.

Data Retention and Deletion

Personal Data is retained for as long as necessary to fulfill the purpose for which it was collected or as required by applicable laws. Once the retention period expires or upon request from users, we anonymize or securely delete the data, ensuring it remains confidential.

Security Measures

We take robust security measures to safeguard your personal information:

  • Implementing encryption protocols for data transmission and storage.
  • Engaging secure third-party payment processors and service providers.
  • Regularly testing and updating our security systems to mitigate potential risks.

Children’s Privacy

Our services are not intended for individuals under 18 years of age, and we do not knowingly collect personal information from children in this age group.

Your Rights

Depending on your location, you have certain rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Rectification: Correct any inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): Ask for the deletion of your data where there is no compelling reason to retain it.
  • Restriction: Limit the use or processing of your data under certain circumstances.
  • Data Portability: Receive your personal data in a structured, commonly used format.
  • Objection: Object to the processing of your data for direct marketing purposes.
  • Non-Discrimination: You have the right to be free from discrimination when exercising any of these rights.

To exercise these rights or file appeals/complaints, please contact our dedicated privacy team via email at [email protected] or by mail to the address provided on our website.

Policy Updates and Changes

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page with an updated effective date. We encourage users to review this policy periodically for the latest information.

Contact Us

For any privacy-related inquiries, requests for data access or correction, or if you have any suggestions, please reach out to our team:
Email: [email protected]
Address: [Privacy Team Contact Address]